FAQs

DELIVERIES

WILL MY FOOD STAY FRESH?

It sure will! Our fresh food meal kits are insulated for 48 hours and we dispatch within 24 hours of making them. Our subscription box doesn't contain chilled food so nothing will spoil... Unless your room mate gets there before you!

WHEN DO YOU DELIVER?

The Fox Box is delivered within the first week of every month and our meal kits are delivered every Friday. Gift boxes and one time purchases of The Fox Box take 5-7 working days and are usually sent out by courier. You can find out more here.

WHAT IF I'M NOT IN?

It's ok! You can tell us your safe place so no one will gobble up your box before you do. Meal kits stay chilled for 48 hours and gifts or The Fox Box items will last for weeks. If you're not going to home for a couple of days, you can email us to rearrange a delivery time.

WHAT IF I'VE MISSED MY DELIVERY?

If you weren't in and we were unable to deliver to your designated 'safe place' then we may call or text you to rearrange a delivery for later that day. We'll try our hardest to get your box delivered but if it's been too long then your box may not be fresh enough to redeliver and you won't be able to claim a refund.

MEAL KITS

HOW LONG WILL MY MEAL KIT LAST FOR?

Every meal kit has a different expiration date depending on the produce inside of it. Except for loose fruit and vegetables, each product inside will be individually dated. All meat and fish products usually have a maximum of 2 days from the arrival of your meal kit. If you want to eat later on in the week, your recipe card will suggest what products can be frozen to defrost at a more appropriate date.

HOW SHALL I STORE MY MEAL KIT?

We separate chilled and ambient items to make it easy to sort which products should be stored in the fridge or cupboard. Our recipe cards inside the boxes will tell you what goes where.

WHY DO YOUR MEAL KITS COST MORE THAN OTHER SITES LIKE HELLO FRESH?

We pride ourselves on using exclusively local suppliers for our fresh produce. Our boxes are priced so our suppliers aren't undervalued. Like most of the companies we work with, we're also a small business and do not benefit from the lower prices that big companies get from buying in bulk.

DO YOU DO VEGETARIAN AND VEGAN RECIPES?

We sure do! Most of our meal kits have options such as our red thai curry where you can choose to have meat, fish or plant-based ingredients depending on your requirements.

WHY DO YOUR MEAL KITS ONLY COME IN SET SIZES?

To save on packaging and plastic we decided not to repackage some items that our suppliers make and base our recipes on their product sizes. All recipes have recommendations on how to adapt the portion sizes to suit your family. Alternatively, you can get creative with some of our leftover recipe suggestions.

WHAT IF I'M COOKING FOR KIDS?

If your kids are anything like our boy then you know their appetites are always constantly changing! Our meal kits are portioned with adults in mind and we suggest halving these portions for young children.

CAN I HAVE YOUR MEAL KITS IF I HAVE ALLERGIES OR DIETARY REQUIREMENTS?

Each meal kit has its own allergen information available to read before you purchase it. We have tried to give most dietary requirements an option to choose from. If you need to know more information then please email our chef at hello@thefigandfoxcompany.co.uk.

WHAT IF I HAVE LEFTOVERS?

Don't worry! And definitely don't throw any away! We've put together some easy and delicious leftover recipes to help you get creative in the kitchen. Click here to check them out.

THE FOX BOX & SUBSCRIPTIONS

WHAT WILL BE IN THE FOX BOX?

We change the products in The Fox Box every month. We like to use seasonal flavours and connect the products in the box with a theme. Although we can't give away all of our secrets, we often reveal sneak peaks on our Instagram.

WHAT IF I HAVE ALLERGIES?

As the food and drink inside The Fox Box changes every month so do the allergens inside of it. All the items inside the box are individually wrapped with their own allergen and ingredient information so you can make an informed decision. If you're concerned, you can email us directly.

WHY CAN ONLY LOCAL PEOPLE SUBSCRIBE?

We want to encourage people to support their local economy and discover tastes in their area. We also personally deliver to local residents so we can collect any food donations they might have for charity and are unable to offer this service further afield.

HOW LONG DOES THE FOOD LAST FOR?

The products inside The Fox Box does need to be chilled and will keep at room temperature for at least a week, if not longer. They have individual best before dates on them but we reckon they'll be eaten long before that!

IS THE FOX BOX SUITABLE FOR VEGETARIANS AND VEGANS?

The Fox Box is suitable for vegetarians and contains meat-free goodness. However a lot of the products contain dairy or egg therefore not all products inside are vegan-friendly.

HOW CAN I CANCEL?

Easy peasy, just send us an email to hello@thefigandfoxcompany.co.uk. Hopefully you'll come back to us - we'll miss you as much as you miss the food!

GIFT BOXES

HOW LONG WILL IT TAKE MY GIFT TO ARRIVE?
We box all of our gifts to order. Please allow 5-7 working days once you place your order.

CAN GIFT BOXES BE GIFT WRAPPED?

They sure can! We only use eco-friendly kraft wrapping paper, paper tape and natural ties to finish off your gift. It will then get boxed again so it stays safe during travel.

OTHER

HOW ARE YOU ECO-FRIENDLY?

Well, where to begin? We try with every step to help protect the Earth. Whether it's using compostable packaging or donating surplus food to charity, we're sure do try to minimise our waste. Click here to find out more.

HOW CAN I COMPOST MY PACKAGING?

Simples! Just tear up your box and add it into your home compost bin as a 'brown layer'. Although our tape is made from paper and adhesive is non-toxic, we would recommend removing this first and recycling instead. Don't forget that food product packaging from local suppliers may not be compostable and you should never add plastic to your compost bin.

WHAT'S THIS ABOUT FOOD DONATIONS?

If you're a local subscriber, you can expect to see us on your named delivery day every month. When we deliver your box we'll happily take away any food that you'd like to donate to Peterborough Foodbank. However, please don't donate chilled products like meat or dairy. Find out more here.

WHAT IF I DON'T HAVE A COMPOST BIN?

Oh you really should, it's so satisfying reusing your waste! But don't worry if you can't. Our boxes and paper are recyclable too but the wood wool isn't. Click here for more details about our packaging.

STILL GOT A QUESTION?

Thank you. We'll be in touch shortly.